Asseco has implemented
modern eBOK for remote
customer service at MPGK Chełm

Asseco has implemented
modern eBOK for remote
customer service at MPGK Chełm

Asseco Data Systems has completed the modernization of the information system at Miejskie Przedsiębiorstwo Gospodarki Komunalnej in Chełm (the Municipal Utilities Company  – MPGK). As part of the cooperation, eBOK, i.e. electronic customer service office, has been implemented. The introduction of the modern solutions has improved communication with the recipients of MPGK’s services; from now on, current issues may be handled through online channels.

MPGK, providing services to the residents of the city of Chełm and adjacent municipalities, has been a long-time client of Asseco Data Systems. The completed comprehensive modernization of billing software KOM-MEDIA involved the migration of the existing solution to a modern IT environment, while ensuring a higher level of security of its operation. Moreover, the system was upgraded to a new version enabling cooperation with the electronic customer service office (eBOK).

“The pandemic has reduced face-to-face contact and changed the way we do a lot of our daily tasks. It became clear to us that in order to meet our customers’ expectations, we needed to put a tool in their hands that would allow for remote contact. The modernization of the existing system and the introduction of electronic client office answered our needs. It is a solution that perfectly fulfils the objective of streamlining communication, which additionally brings many benefits optimizing cooperation between the company and our clients, allowing for quick contact,” said Tomasz Pomiankiewicz, Sales Director, Miejskie Przedsiębiorstwo Gospodarki Komunalnej in Chełm.

The implementation of the eBOK module in MPGK Chełm allowed for the improvement of communication with the customers using the services provided by the company. The system also enabled them to access basic information such as a list of invoices and meter reading history. Moreover, the customers will be able to receive e-invoices.

“As part of the project carried out for the MPGK in Chełm, new solutions were implemented which significantly improve the level of customer service. Currently, via the Internet Customer Service Office (eBOK), each of the MPGK service recipients has the possibility to remotely view the data constituting the basis for their billing and may control and verify the compliance of electronically transmitted readings from their metering equipment. In the eBOK system, quantitative and cost analyses of consumed utilities are available, which translates into more effective action for the benefit of the environment, e.g. paying attention to water saving. In addition, the customers can submit online various types of applications for the services provided and follow their progress on an ongoing basis,” emphasized Robert Walicki, Director of Municipal Solutions Division at Asseco Data Systems.