Asseco invests in Pirios, a leader in digital solutions for customer communication
January 28, 2022
Asseco Data Systems has acquired a majority stake (65.24%) in Pirios, a Kraków-based company. Pirios is a producer and integrator of omnichannel systems that support processes and automate customer service. Pirios solutions are already used by the largest Polish companies. Having joined the Asseco Group, these solutions will be available to a broad group of companies and institutions from almost all sectors of the economy.
Pirios is a leader in the Polish market of solutions designed to automate customer service using voicebots and chatbots. It supports companies and institutions in effective communication with the mass customer. Its solutions, so-called virtual agents, executing tens of thousands of different business processes are currently used by the largest Polish companies from the power, banking, insurance, telecommunications and public administration sectors. The company provides, among others, a solution for handling the 991 power emergency number.
For years at Asseco Data Systems we have been developing our competence in customer service systems; therefore, we are very pleased to be joined by specialists with such extensive experience and knowledge. With this transaction we wish to broaden the scope of our services and, as a leader in digitization, strengthen our position across all sectors in Poland as well as in African markets. I am confident that together with Pirios we will be able to deliver even more innovative and comprehensive solutions and services, both to our existing and new clients - says Andrzej Dopierała, President of the Management Board of Asseco Data Systems.
We are delighted that a leader of the Polish IT market and an international player such as Asseco has decided to make a capital investment in our company. This confirms to us that the development strategy we have chosen for many years brings measurable results. We want to use the synergy and potential offered by Asseco to further dynamic growth, also in the international markets - says Paweł Olech, President of the Management Board of Pirios.
Our products have been used for years by companies to provide even more efficient and effective customer service. They provide comprehensive and multi-channel support and optimization of business processes. I am convinced that they will complement the portfolio of products offered by Asseco - says Jacek Jacheć, Member of the Management Board of Pirios.
Products offered by Pirios are specialist solutions including: "front office" Contact Center systems with a highly efficient telecommunication platform, capable of handling several thousand telephone calls simultaneously. These are also "back office" systems such as call logs, workflow class systems, and "field service management" class solutions, as well as dispatching systems, effectively supporting and monitoring the tasks performed by mobile employees. One of the selling parties was also Rubicon Partners Ventures, a VC fund that had supported Pirios in its development in previous years. As part of the transaction, it sold its shares to Asseco and thus exited the investment.
****Asseco is the largest IT company in Poland and Central and Eastern Europe. For over 30 years it has been creating technologically advanced software for companies in key sectors of the economy. The company is present in 60 countries worldwide and employs over 29 thousand people. It has been expanding both organically and through acquisitions. Asseco companies are listed on the Warsaw Stock Exchange (WSE), NASDAQ and the Tel Aviv Stock Exchange.