Asseco Data Systems implements eBOK and mBOK for Szczecińska Energetyka Cieplna

Asseco Data Systems has completed a project for Szczecińska Energetyka Cieplna (SEC), part of the E.ON Energy Infrastructure Solutions Polska Group, delivering and implementing an electronic Customer Service Office (eBOK) and a mobile application (mBOK). Thanks to full digitalisation, SEC’s customers now have round-the-clock access to selected data from the billing system and to a range of online services.

Szczecińska Energetyka Cieplna (SEC), a member of the E.ON Group (Energy Infrastructure Solutions Poland), is the largest distributor of district heating in the West Pomerania region. The company supplies district heating to households, businesses and public institutions. Responding to the evolving needs of its customers, SEC decided to enhance and improve its customer service processes by introducing the new eBOK and mBOK systems offered by Asseco Data Systems.

“The dynamic growth of our company, the consolidation of resources, systems and processes from other district heating companies, and the increasing number of customers required the implementation of comprehensive and integrated IT solutions. We particularly wanted modern tools for remote and secure customer service. Enhancing our existing systems and expanding them with additional functionalities has provided our customers with efficient access to information about services, contracts and invoices, while enabling them to handle many matters electronically without the need for a personal visit to SEC” - Agnieszka Stachurek, Director of Sales Division, Szczecińska Energetyka Cieplna

“As part of the project delivered for Szczecińska Energetyka Cieplna, we implemented a comprehensive rollout of the eBOK and mBOK systems and extended the Kom-Media billing system to include settlements for newly integrated companies. All systems were fully integrated, allowing for smooth 24/7 customer service and ensuring a high level of ICT security. The eBOK platform and mBOK mobile app were designed to meet the highest standards of intuitive customer experience, enabling instant payments and online case submissions” - Robert Walicki, Director of the Municipal Solutions Division at Asseco Data Systems

More than 20 000 customers now use the services of Szczecińska Energetyka Cieplna.

Learn more about the implementation [here].

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